Return Policy
Introduction
Welcome to Auto Grille Pros, your premier online destination for eCommerce & Shopping in the Vehicles & Auto Parts category. We understand the importance of a well-designed and functional grille for your vehicle, which is why we aim to provide you with high-quality products and excellent customer service.
Hassle-Free Returns and Exchanges
At Auto Grille Pros, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy to ensure your ultimate satisfaction.
Returns
If you need to return an item, please follow these simple steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return process.
- Provide us with your order details, including the reason for the return.
- Our team will provide you with a return authorization number and detailed instructions on how to proceed.
- Ensure the item is in its original packaging and in the same condition as when you received it.
- Use the provided return label to ship the item back to us.
- Once we receive the returned item, our quality control team will inspect it to ensure it meets the return criteria.
- If the return is approved, we will issue a refund to your original payment method within 5 business days.
Exchanges
If you wish to exchange an item for a different size or model, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to initiate the exchange process.
- Provide us with your order details and the item you wish to exchange.
- Our team will provide you with an exchange authorization number and detailed instructions on how to proceed.
- Ensure the item is in its original packaging and in the same condition as when you received it.
- Use the provided return label to ship the item back to us.
- Once we receive the exchanged item, our quality control team will inspect it to ensure it meets the exchange criteria.
- If the exchange is approved, we will send you the requested size or model within 3 business days.
Conditions for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- All original tags, labels, and accessories must be intact and attached to the item.
- Returns and exchanges must be initiated within 30 days of receiving the order.
- Custom-made or personalized items are not eligible for return or exchange unless they arrived damaged or defective.
- Shipping fees are non-refundable unless the return or exchange is due to our error.
Contact Us
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
Customer Support Information:
Contact Number: 123-456-7890
Email: [email protected]
